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Capita chiefs promised MPs on the Public Accounts Committee they would fix long-standing problems in the administration of one of the country’s biggest pension schemes by the end of the month. Thousands of retired and serving civil servants are reporting long delays in payments, causing severe financial hardship to pensioners and their families. But Money Box has learned that the deadline is unlikely to be met. We speak to the Chairman of the Public Accounts Committee about what happens next. And reported cases are still rising. We explain how AI has become the latest weapon in the arsenal of fraudsters. Besides, the holiday season has also arrived. What can we do to reduce the harm caused by annoying non-sterling transaction fees charged every time we use our plastic? A consumer expert shares his advice.
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