For insurance carriers who have spent years struggling to recruit and retain workers in these roles, this cuts two ways. On the one hand, it suggests that the talent pipeline problem in back-office operations may, over time, resolve itself – not because recruiting improves, but because the demand for that kind of human labor decreases. On the other hand, change will not be instantaneous, and the period between now and 2030 is likely to be marked by exactly the same friction the industry is already feeling: too many open positions, too few qualified applicants, and technology that is promising but not yet fully deployed.
Can AI save the insurance industry from the talent crisis? & more related News Here
