Posted on January 9, 2026
In a groundbreaking achievement, Etihad AirlinesThe national airline of the United Arab Emirates (UAE), has been awarded the prestigious title of The world’s leading airline in customer experience by 2025 in the World Travel Awards. The recognition places Etihad at the forefront of global aviation, surpassing fierce competitors such as Emirates, Qatar Airwaysand Singapore Airlines in the race for excellence in customer satisfaction. This victory reaffirms Etihad’s dominance in providing exceptional service to passengers, a key factor that continues to shape the airline’s growing reputation on the global stage.
A prestigious victory: Etihad’s triumph over the industry giants
For more than 25 years, the World Travel Awards has been the gold standard for recognizing excellence in the travel and tourism industry. In 2025, Etihad’s win in the customer experience category marks an important milestone for the UAE aviation sector. By winning this coveted award, Etihad has not only eclipsed its regional rivals, Emirates and Qatar Airwaysbut it also surpassed international giants such as Cathay Pacific and Virgin Atlanticfurther cementing Abu Dhabi’s status as a key global travel hub.
Etihad’s impressive service that stands out from the rest
The win comes as no surprise to frequent travelers and industry experts who have long praised Etihad for its superior quality of service. From award-winning inflight entertainment and gourmet dining options to outstanding amenities throughout. First, Businessand Economy cabins, Etihad has long put passenger satisfaction at the center of its operations. The luxurious experiences in the airline’s lounges, especially in its flagship Abu Dhabi International Airport hub, have further boosted its status as the top choice for global travelers.
How Etihad’s perfect service is winning over customers around the world
What sets Etihad apart is its unwavering commitment to putting customer experience first. The airline has consistently raised the bar, focusing on seamless connections, ease of travel and unmatched comfort throughout the customer’s journey. Etihad passengers benefit from personalized services and attention to detailwith offers designed to meet the diverse needs of travelers, from family trips to business travelers. With cutting edge onboard technology and luxurious cabin featuresEtihad offers an experience that speaks directly to today’s discerning globetrotter.
Global recognition: what this means for the UAE aviation industry
Etihad’s award marks a win for the UAE’s broader aviation strategy, elevating the country as a global leader in air travel. This success helps show Abu Dhabi continued investment in aviation infrastructure, global connectivity and premium customer service. As a key airline in the Middle East, Etihad’s victory signals the UAE’s continued role as a premier destination for international travelers seeking high-quality air travel.
Etihad’s stellar year: more than one award
Etihad’s achievements in 2025 did not end with Customer Experience Award. The airline also took home several other World Travel Awards including The world’s leading airline: economy class and Lounge of the world’s leading airline: business class for its exclusive premium offers. These awards speak volumes about the airline’s comprehensive excellence, highlighting its dedication not only to customer service, but also to operational performance and hospitality excellence.
Etihad’s influence on global travel and tourism trends
Etihad Airways is not only shaping the airline industry; is actively contributing to the broader travel and tourism ecosystem. As an award-winning airline, it has become a key player in shaping traveler decisions, and passengers around the world are now more likely to choose Etihad based on its world-class customer experience. This recognition can have far-reaching effects, driving tourism growth in destinations connected by the airline’s vast global network, especially those like Abu Dhabi, which continue to benefit from the growing importance of high-quality travel services in attracting visitors.
What this means for travelers
For both frequent and first-time travelers, Etihad’s achievement ensures a world class service on his travels. Whether flying for business or pleasure, Etihad’s commitment to comfort, safety and customer satisfaction means passengers can expect exceptional service at every step of their journey. With amenities that cater to all types of travelers and an unrivaled level of care, Etihad’s award-winning status sets the tone for an exceptional travel experience.
Etihad’s global network expands
As Etihad Airways continues to improve the quality of its service, the airline is also expanding its reach in global markets. The company has expanded its network to more than 120 destinationsproviding unmatched connectivity in the Middle East, Europe, Asia, North America and beyond. As Etihad grows, so does its ability to deliver exceptional service to an ever-expanding customer base.
Looking to the future: Etihad’s vision for 2026
Etihad Airways’ recent achievements have laid the foundation for an exciting future. The airline’s commitment to service excellence, sustainability and innovation will continue to drive its operations. As the global travel landscape evolves, Etihad is prepared to lead the way, maintaining its reputation as the best choice for discerning travelers around the world.
