PNGRB notifies Lokpal mechanism to strengthen consumer grievance redressal & more related News Here
New Delhi: The Petroleum and Natural Gas Regulatory Board (PNGRB) has set up a formal Ombudsman mechanism for grievance redressal to strengthen consumer protection.Under the new rules, consumers will now have the option to escalate unresolved complaints beyond the company level to an independent authority designated as the Ombudsman. This provision applies after a defined…