Mahindra Technology has introduced an AI-powered payment assistance and collections optimization solution for telecom operators, signaling a growing push within the sector to apply autonomous AI systems to revenue management and customer engagement.
The solution, launched in Mobile World Congress 2026 in Barcelonais designed to help telecommunications providers automate payment support processes and improve collection outcomes while maintaining regulatory compliance and customer trust. The platform will be available through Amazon Web Services Marketplace, which allows operators to discover, implement and manage the offer within a cloud-based ecosystem.
Built on native AWS services, including Amazon Rock, Amazon Connectionand AWS step functionsThe solution integrates with existing billing and customer relationship management (CRM) systems. It uses agent AI to analyze payment behavior, monitor potential payment risks, and autonomously trigger actions, such as establishing payment agreements or initiating customer follow-ups across all channels, including messaging, chat, voice, and SMS platforms.
According to Tech Mahindra, the platform is designed to transform traditionally manual and reactive collection processes into automated workflows. The system continually evaluates data signals to determine appropriate payment assistance options and coordinates interaction with customers while maintaining compliance safeguards and human oversight for complex cases.
Birendra Sen, President – Business Process Services, mahindra technology, said: “Today, telecom operators are under increasing pressure to protect revenue without compromising customer trust. Traditional payments and collections approaches are reactive, fragmented and costly to scale. Our ‘Payment Assistance and Collections Optimization’ solution, now available on the AWS Marketplace, redefines this model by combining agency AI with human oversight, enabling proactive revenue protection while delivering compliant customer engagement.”
The launch reflects a broader shift in the telecommunications industry towards AI-powered operational automation. As operators face increasing cost and competition pressures, technologies that enable proactive revenue management and improved customer experience are becoming a strategic focus.
By positioning the solution within the AWS Marketplace ecosystem, Tech Mahindra is also strengthening its collaboration with Amazon Web Services as it targets telecom providers looking for scalable AI implementations that can integrate with existing enterprise systems.
