The head of the Jersey Child Care Trust (JCCT) has said more guidance is needed for parents claiming to withdraw money from the Government’s childcare funding scheme.
In February, the government said parents of a child eligible from January to August 2026 could apply for up to £4,180, and parents of a child eligible for the entire school year from 1 September 2026 would be able to apply for up to £6,270.
But some families have had problems claiming money back from states after being provided ‘invalid receipts’ for child care.
JCCT CEO Fiona Wachter said that since it was a pilot scheme, it was likely that problems would be discovered.
She said: “We understand there have been some cases through our contacts with parents and I think parents are collecting bills rather than receipts.
“We knew there would be difficulties and I know the government is just reacting to that.”
Wachter said the government could “provide a little more information to parents about how and what they present”.
Deputy Catherine Curtis, Minister for Education and Lifelong Learning, said 537 applications had been approved and £1.4 million paid out to 409 families since the scheme launched.
He said no formal complaints had been lodged but “the feedback is being reviewed to drive continuous improvement”.
