The Etihad Airways Airbus A320-200 is seen at Minsk National Airport, Belarus, April 19, 2018. Photo by Reuters
Etihad Airways, one of the UAE’s two flag carriers, beat out nine other competitors, including Vietnam’s Vietjet Air and Vietnam Airlines, to be named “world’s leading airline for customer experience” at the World Travel Awards 2025.
Other nominees include Cathay Pacific, Emirates, Gulf Air, Oman Air, Qatar Airways, Singapore Airlines and Virgin Atlantic Airways.
Etihad Airways began operations in November 2003 and is the second largest airline in the United Arab Emirates after Emirates.
The airline operates more than 1,000 flights per week to more than 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America, with a fleet of 107 Airbus and Boeing aircraft as of 2025.
The World Travel Awards, established in 1993, recognize excellence in the travel and tourism industry and are often referred to as the “Oscars of the travel industry.”
These annual awards are determined by votes from both travel industry professionals and the public.
