An internal AI committee of about 25 employees also helps evaluate new tools. However, even with robust technology, adoption often poses the biggest challenge. “We have been working on our proposals for two years,” Grassman said. “I thought it was a slam dunk. It’s the most amazing device I’ve ever seen.” Instead, the team discovered an unexpected obstacle. “We found that it was more difficult for people to start a new proposal from scratch for the first time,” he said. To overcome that hurdle, the brokerage temporarily increased the number of staff to help prepare initial offers until models were fully trained and the workflow stabilized. “Change, adoption and figuring out why the technology isn’t skyrocketing was important,” Grassman said.
How Heffernan’s CIO is using AI to redesign broker workflows & more related News Here
