Carbone highlights personal auto telematics as an example. Usage-based insurance (UBI) in North America initially focused on pricing sophistication, but the broader capabilities of telematics can impact delivery, compliance, and claims. “If you limit this new technology to just pricing, the impact is quite limited. Agents need to be on board, reviewing compliance, and leveraging the data to market the product effectively,” he said. “For example, Progressive made an organizational change around telematics. Others with similar technology struggled because they didn’t address the interdependencies.”
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